Shipping

Postage costs

Normal postage options:

Standard shipping $9:00  Delivery between 5-10 business days

Express shipping $14.95  Delivery between 2-5 business days

International shipping $25.00  Standard shipping for international addresses.

Non-standard, heavy or large size options:

Registed post $30.00   Delivery between 5-10 business daysInternational shipping $25.00  Standard shipping for international addresses.

Where more than one product is bought, the postage rate will be based on the most expensive item listed.

Postage and handling

We use Australia Post services for deliveries Australia wide. Orders placed before 12pm (AEST) each working day will be shipped the same day with delivery generally several days later pending your location, see below.

Australia post delivery time-table (Parcels only)

CityDays
Melbourne metro2
Sydney metro3
Brisbane metro3
Adelaide metro3
Perth metro5
Tasmania3
Darwin City & Suburbs5

Origin: Melbourne

Orders received over the weekend will be dispatched on the following Monday.

Need more help?

If you have any questions or concerns please don't hesitate to contact one of our Customer Service team members who are more than willing to assist.

If you would like to combine postage and handling for additional products, or have any problems with our online stores please email us at estore@zoo.org.au

Call a Customer Service Representative on: +61 3 9340 2736 - Monday to Friday 9.00am - 4.00pm (AEST).